resources, and procedures in place in order to protect and safeguard your privacy. This document is our "Privacy
Policy" and it contains details on issues related to your privacy when using our services. It is intended to
inform you of our policies, procedures, and practices regarding the collection, use, and disclosure of any
"Platform", “Expert", "Experts’ Services" etc.) have the same meaning as in our Terms and Conditions document.
you understand, agree, and acknowledge all the terms contained in both of them.
2. Information Collection, Use, and Disclosure: To let us operate the Platform effectively and to let you use the Platform, including the Experts’ Services, we
may have to collect your personally identifiable information (such as, but not limited to, your name, phone
number, email address, and address), billing and payment information, profile information, log data (information
such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on
those pages, actions you take and other statistics), information related to the Experts’ Services or your need
for Experts’ Services, and any information which is exchanged between you and your Expert (collectively the
"Information"). In some cases, some of the Information that you give to us is considered health-related data.
You may decide which Information, if any, you would like to share with us, but some functions of the Platform
may not be available to you without providing us the necessary Information. By deciding to provide the
Information you agree to our methods of collections and use, as well to other terms and provisions of this
Protecting this Information is a top priority for us. We will never sell or rent any Information you shared in
Information unless you specifically and explicitly requested or approved us to do so.
The Information may be used for the following purposes:
- To create your account on our Platform and let you log in to your account and use the Platform.
- To manage your account, provide you with customer support, and ensure you are receiving quality service.
- To contact you or provide you with information, alerts and suggestions that are related to the service.
- For billing-related purposes.
- To reach out to you, either ourselves or using the appropriate authorities, if either we or an Expert have a
good reason to believe that you or any other person may be in danger or may be either the cause or the
victim of a criminal act.
- To match you with an Expert.
- To enable and facilitate the Experts' Services.
- To supervise, administer and monitor the service.
- To measure and improve the quality, the effectiveness and the delivery of our services.
- Market the Platform and Experts' Services to you.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental
- To comply with applicable state and federal laws, including, but not limited to laws related to protecting
and public health and safety.
- To provide, support, personalize, and develop our Platform and Expert Services.
- To personalize your Website experience and to deliver content and product and service offerings relevant to
interests, including targeted offers and ads through our Websites, third-party sites, and via email or text
(with your consent, where required by law).
3. Opting out of Marketing Communication:
You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all of our
marketing email communications.
4. Cookies and Web Beacons:
Like many websites, we use "cookies" and "web beacons" to collect information. A "cookie" is a small data file that
is transferred to your computer's hard disk for record-keeping purposes. A "web beacon" is a tiny image, placed on a
operation of the Platform, to administer your log-in to your account, and to collect the Log Data. You can change
your browser's settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if
not have access or control over these cookies and web beacons. We may also use third party cookies for the purposes
of web analytics, attribution, and error management.
5. Social and General Information Tools:
We use several publicly available tools and information exchange resources, such as (but not limited to) a blog, a
Facebook page, an Instagram account, a YouTube channel, a Twitter account, and others (collectively "Social and
General Information Tools"). Any information you provide or share while using Social and General Information Tools
Online identity theft and account hacking, including the practice currently known as "phishing", are of great
concern. You should always be diligent when you are being asked for your account information and you must always
make sure you do that in our secure system. We will never request your login information or your credit card
information in any non-secure or unsolicited communication (email, phone or otherwise).
The Platform may contain links to other websites, services or offers which are owned, operated or maintained by
third parties. If you click on a third party link, you will be directed to that third website or service. The fact
that we link to a website or service is not an endorsement, authorization or representation of our affiliation with
that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not
have control over third party websites and services and we do not have control over their privacy policies and terms
While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems,
infrastructure, encryption technology, operation and processes are all designed, built and maintained with your
security and privacy in mind.
We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply
with or exceed all applicable federal laws, state laws, and regulations regarding data privacy.
9. Service Providers:
We may employ third party companies and individuals to facilitate our Platform, to perform certain tasks which are
related to the Platform, or to provide audit, legal, operational, or other services for us. These tasks include, but
are not limited to, customer service, technical maintenance, monitoring, email management and communication,
database management, billing and payment processing, reporting, and analytics. We will share with them only the
minimum necessary information to perform their task for us and only after entering into appropriate confidentiality
10. Children's Privacy:
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such
persons to become our user. The Platform is not directed and not intended to be used by children under the age of
13. If you're aware that we have collected Personal Information from a child under age 13 please let us know by
contacting us and we will delete that information.
11. International Transfer:
Your information may be transferred to — and maintained on — computers located outside of your state, province,
country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained securely
as outlined in this policy.
Your consent to our Terms and Conditions followed by your submission of such information represents your agreement
to such transfers.
12. Compliance with Laws and Law Enforcement:
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose
information necessary or appropriate to protect the safety of the public or any person, to respond to claims and
legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or
dangerous. You should also be aware that Experts may be obliged to disclose information to law enforcement or other
authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you
should be aware that the law requires mental health professionals to disclose information and/or take action in the
(a) Reported or suspected abuse of a child or vulnerable adult
(b) Serious suicidal potential
Threatened harm to another person; (d) court-ordered presentation of treatment.
13. Editing Submitted Personal Data:
You can view and edit any personal data that you have provided to us using this website. Automated processing of
your Personal Information is necessary to operate the Platform effectively and to provide counseling and related
Help is the Controller with respect to your Personal Data. You can contact our Data Protection Officer with
questions, concerns or objections about this policy, or about your data by writing to: firstname.lastname@example.org
We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at
the end of this page. We encourage you to periodically review this page for the latest information on our Privacy
under our current privacy notice in a new way without first notifying you and giving you the option to opt out.
15. Contacting Us:
by clicking the "Contact" link at the bottom of any page in our website.